figshare help

Support Policy

Figshare provide the following Support Channels:


Figshare clients and users can use the Figshare Knowledge Portal for documentation regarding platform usage.

Support tickets can be submitted at any time, and tracked, via the Figshare support portal, this is available at


Support tickets can be submitted via email to and tracked on the Figshare support portal available at

We'll endeavour to respond within 24 hours.

Figshare support hours

Support is available 8am - 4pm UTC, Monday – Friday, excluding public holidays. Email support inquiries may be submitted at any time.

Share this article: