Figshare is a fully maintained and developed Software as a Service (SaaS) platform running on Amazon Web Services (AWS) with a record of 99.9% uptime, reported transparently through the Figshare Status page. Figshare (founded in 2010 and incorporated in 2012) is held by Digital Science & Research Solutions Limited (founded 2010) and works with Digital Science and its other portfolio companies to provide a secure and stable research services environment. Figshare aims to be as transparent as possible around security measures and personal data protections. This page outlines Figshare’s security measures and data storage options to help you understand how we protect information. Figshare can provide an example of the standard SLA and other security documentation upon request (email@example.com).
We have a dedicated team with robust security measures in place (dictated by one of the highest standards in the industry, ISO27001). Real-time and historical status for the platform is at status.figshare.com and email updates are available from that page.
Figshare serves individuals and institutions across the globe. To meet IT business continuity requirements, the Figshare platform is deployed across multiple AWS Availability Zones and Regions. All Figshare public services are deployed in a highly available and fault tolerant design following AWS cloud best practices.
Storage can be provided via the closest AWS node, via another cloud storage provider, or data can be stored locally at the institution.
If using Figshare Amazon S3 storage:
Figshare integrates with preservation systems to enable institutions to use their preferred preservation service or system. Figshare provides preservation for researchers accounts on figshare.com. For organizations that license Figshare, we enable integrations with various preservations systems. Figshare does not provide preservation services for clients.
Support is detailed in the standard Figshare SLA. In addition to 24/7 monitoring of the figshare platform, support agents are available to respond to general technical and configuration issues between 8am - 4pm UTC, Monday – Friday, excluding public holidays. Email support requests may be submitted at any time. For customers based in regions with working hours outside of the Main Support Desk Hours, regional account managers monitor support tickets, so requests and emergencies can be responded to and escalated in a timely manner.
Figshare complies with GDPR and thus most other requirements around the world. As part of a licensing agreement, we provide a Data Processing Addendum to clients that details compliance with data processing under data protection laws. Digital Science complies with GDPR and is ISO 27701 certified.
We keep personal data for as long as it is necessary for the purposes for which it was collected, after which it is destroyed, erased, or anonymised. For figshare.com users that have made content public, we retain a record of the association with that content.
If you need more information, please contact us at firstname.lastname@example.org.
Can’t find your answer here, check the community discussion or raise a support ticket.
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