Your first year annual subscription includes three free training sessions and what is covered and included in these sessions are detailed below. If more sessions are required Figshare can offer these ad-hoc at an additional cost (please scroll down to the bottom for more details).
Training will be managed by the Project Manager and delivered by Figshare’s Head of Engagement. Once implementation begins, a ‘training for admins’ (which includes user functionality) would be delivered to those participating in the implementation and/or delivering future training to end-users. This can be in-person or online training and can be recorded for future reference. You will also be provided with an admin user guide and user guide, further information is provided below.
Once your production environment is live, you’ll be provided with an engagement guide which includes case studies, marketing materials, slide deck and email templates, guides to deliver testing, information on the API and more:
Please visit https://figshare.com/authors/Megan_Hardeman/256246 for further examples.
All user guide articles are updated after each major development release and are therefore always up-to-date. These are all publicly available on Figshare’s help site at http://help.figshare.com. There are also YouTube videos and a LibGuide available for additional guidance. Admins and end-users have access to our support site, knowledge portal, and Slack community to ask questions or find out more about best practice:
In addition, admins are provided with comprehensive release notes demonstrations which are carried out approximately every three months. The Product Director demonstrates the new releases and admins can ask questions directly. We also provide written release notes, which include upcoming features for the next release.
Optional in-person or online training can also be delivered ad-hoc to research groups or individuals as needed. These dates can be decided closer to the time and should be communicated to the Project Manager, who will liaise with Figshare’s Head of Engagement. A quote will be provided once details are known. Please find indicative pricing below: