figshare help

Infinite Loop SSO Login Issues

The issue described here is caused by the “Enhanced Tracking Protection” feature in Firefox. To fix this, you can do one of the following:


A: Go to Firefox Settings > Privacy & Security > Enhanced Tracking Protection, select Custom and disable Cookies:


B: Add an exception for the login site: while on the page where the loop occurs, click on the shield icon in the address bar and click on the toggle for 

“Enhanced Tracking Protection is OFF for this site”:



Enhanced Tracking Protection is a setting in Firefox that blocks cookies. Figshare requires cookies in order to complete the SSO process.

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Can’t find your answer here, check the community discussion or raise a support ticket.

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