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Accessibility statement for

Last updated 07.09.2020 

This accessibility statement applies to ​     

This website is run for Royal Holloway University of London. It is designed to be used by as many people as possible. The​ text should be clear and simple to understand. You should be able to: 

  • zoom in up to 300% without problems 
  • navigate most of the public website using just a keyboard 
  • navigate most of the public website using speech recognition software 
  • use most of the public website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

In order to make our website easier to read and navigate, you can change display settings such as:

  • text size
  • colour and contrast
  • screen magnification

AbilityNet ​ has advice on making your device easier to use if you have a disability. 

How accessible this website is 

Some parts of this website are not fully accessible:​     

  • some user-generated files and previews of said files  
  • access-restricted parts of this website
  • some elements may be hard to use with a screen reader

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us via email.

We’ll consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via email.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Information about accessibility whist visiting us in person is displayed on our physical accessibility guide website.

If you need to contact us by phone you can do so on the following number: 01784 434455

Technical information about the website’s accessibility 

Royal Holloway University of London is committed to making its websites accessible, in accordance with the Publi​c Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is ​partially compliant with the ​Web Content Accessibility Guidelines version 2.1 AA​ standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

The following items are currently not compliant with WCAG 2.1 AA criteria:

  • Some buttons do not have inner text that is visible to screen readers (WCAG 4.1.2).
  • Some form fields do not have aria labels which makes them more difficult to use with a screen reader (WCAG 1.3.1).
  • Some hyperlinks do not have inner text that is visible to screen readers (WCAG 2.4.4).
  • Some pages contain elements with low contrast between the element and its background.  This can cause text to be difficult to read for some people (WCAG 1.4.3).
  • Captions have not been provided for all prerecorded audio content meaning that the spoken words in audio may not be accessible to all people (1.2.2).
  • Audio descriptions or an alternative has not been provided for all prerecorded video content meaning that information conveyed visually in the video may not be accessible to all people (WCAG 1.2.3, 1.2.5).

We are currently working on a set of guides and tutorials that will enable the content uploaders to improve the accessibility of the content they upload, these will be available in September 2020.

Disproportionate burden 

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of accessibility regulations 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility 

We​ are working towards full accessibility on privately-accessible pages and a major revision of these privately accessible pages is the key development focus for 2021. For further details, please email​. 

Preparation of this accessibility statement 

This statement was prepared on 07th September 2020​. It was last reviewed on 07th September 2020​. 

This website was last tested on ​04th September 2020​. The test was carried out by internal teams.​      

We tested a range of pages on the website based upon the template used in order to gain the most representative example of the website.

Want to know more?

Can’t find your answer here, check the community discussion or raise a support ticket.

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